Privacy Policy — Chatbridge

Last updated: March 29, 2023

1. Introduction

Chatbridge ("we", "us", or "our") is a software company dedicated to providing solutions for integrating WhatsApp with live streaming software such as vMix and OBS. We take data privacy very seriously and are committed to safeguarding the information we collect from our users.

This Privacy Policy outlines our practices for collecting, using, maintaining, and protecting your personal information when you use our website, products, and services. By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Information that can be used to identify you personally, such as your name, email address, phone number, and billing information.
Usage Information: Data related to your use of our services, such as IP address, browser type, device information, and access times.
WhatsApp Data: When you connect your WhatsApp account, we process incoming messages through our moderation system. Message content is handled securely and not shared with third parties.
Cookies: We use cookies to enhance your experience on our website and to analyze site performance.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services.
To improve and personalize your experience.
To communicate with you about our products, promotions, and updates.
To provide customer support.
To monitor and analyze usage and trends to improve our services.
To detect, prevent, and address technical issues and fraud.
To comply with legal obligations.

4. Information Sharing and Disclosure

We will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With service providers who assist us in our business operations (e.g., payment processing via Stripe, analytics).
In response to a subpoena, court order, or other legal process.
To protect the rights, property, or safety of Chatbridge, our users, or the public.
In connection with a merger, acquisition, or sale of our business assets.

5. Cookies and Analytics

We use cookies and similar tracking technologies to track activity on our website and to analyze user behavior. We use Microsoft Clarity to understand how users interact with our site. By using our services, you consent to the use of cookies in accordance with this policy.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not be usable.

6. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Message data in the moderation queue is automatically cleaned up based on your settings (mod_queue_time).

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. WhatsApp and Third-Party Integrations

Chatbridge connects to your WhatsApp account using an unofficial automation library. WhatsApp messages received through our service are processed on our secure servers and are not stored longer than necessary for moderation purposes. We do not share message content with any third parties.

Please note that the use of WhatsApp automation tools may be subject to WhatsApp's own Terms of Service. You are responsible for ensuring your use of Chatbridge complies with WhatsApp's policies.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or jurisdiction. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your own. We take steps to ensure appropriate safeguards are in place for such transfers.

9. Your Rights and Choices

Under applicable data protection law (including the GDPR), you have the following rights regarding your personal data:

Access — Request a copy of the personal data we hold about you.

Correction — Request correction of inaccurate or incomplete data.

Deletion — Request deletion of your personal data ("right to be forgotten").

Objection — Object to or restrict the processing of your data.

Portability — Request a machine-readable copy of your data.

Withdraw consent — Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at [email protected].

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after the posting of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically.

Privacy Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Chatbridge — Powered by Hoes IT & Security

Druten, Gelderland — The Netherlands

Email: [email protected]

WhatsApp: +31 487 225 005

View Terms of Service